Charlotte is a customer experience expert with over 20 years’ award-winning experience as a leader in customer focused roles across a variety of industries.
She has a proven background in supporting businesses to transform their customer facing teams into high performance enablers of customer and employee satisfaction. As a service leader, Charlotte is committed to delivering service excellence and enabling the customer to have a voice within every organisation. She is passionate about voice of the customer programs, continuous improvement and complaint management.
Charlotte is highly adept at being able to design and deliver frameworks to align business processes, organisational goals, supporting technology and mostly importantly, people, to create experience programs that deliver real and positive customer experiences.