Customer Experience Manager

Employer: Data#3
Job Type: Full Time
Tech Category: Projects & Digital Transformation
Additional Benefits: Paid Parental Leave (Primary), DEI related company policies in place, and Community Engagement
From $150,000
to $150,000
per Year

About the Role

  • Join our high-performing team in a customer-focused role
  • Work for an HRD Employer of Choice winner for 8 years in a row!
  • Permanent opportunity

Join our team as a Customer Experience Manager in Perth, where you’ll play a pivotal role in fostering strong relationships with our valued customers throughout the entire post-sales journey. Serving as their primary advocate, you’ll guide them toward success, forging strong relationships, and earning trust as a valued advisor.

Who is Data#3?

Listed in 1997, Data#3 is now an ASX200 listed company reporting revenues of $2.5 billion in the 2023 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.

Voted HRD’s Employer of Choice for the last 8 years, Data#3’s culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customer.

In this role you will:

  • Build and maintain trusted relationships with customer executives, ensuring high engagement and satisfaction.
  • Achieve growth targets through service delivery to customers.
  • Proactively propose solutions to address customer challenges and improve services.
  • Advocate for customer needs and escalate issues within Data#3.
  • Provide oversight for program and project delivery, including incident and contract management.
  • Monitor and report on events related to incident and change management.
  • Ensure compliance with HSE policies and processes, while liaising between customers and Data#3 project teams.

About You

  • 5+ years in customer-facing roles, adept at communicating complex tech issues to diverse audiences.
  • Extensive project services delivery experience, including enterprise and commercial sectors.
  • Skilled at growing business within customer accounts, with a proven track record.
  • Innovative problem solver, known for creative thinking and resilience.
  • Proficient at building effective relationships with ‘C’ level executives and teams.
  • Exceptional communication skills, both verbal and written, with a focus on fostering customer loyalty.
  • Strong financial management abilities and experience in relationship building, internally and externally.

Desirable:

  • Project Management Experience.

Skills & Qualifications:

  • ITIL Foundation v2 and V3 certification or expert certification.
  • Additional industry-recognized certifications are highly desirable.

If you’re passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Join our team in Perth and become a key player in shaping the success of Data#3.

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.

REF: SACA111430

How to Apply

Applications close May 31, 2024 (4:00 pm)

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